Steadier comfort
Check the settings and system performance that influence how evenly the home stays warm.
Protect the comfort you invested in · Specialist annual care
Keep the quiet, steady warmth working the way it should.
A heat pump is easy to overlook until comfort, alerts or energy use change. Regular specialist care keeps the whole system understood and ready for the next season.
Warranty-conscious care
Keep service records and maintenance aligned with the requirements of the installed system.
Problems explained early
Identify warnings, wear or performance changes before they become a larger disruption.
System condition
Inspect accessible indoor and outdoor equipment, filters, coils, fans and electrical connections.
Heating performance
Review temperatures, pressure, settings and the way warmth is being delivered around the home.
Ongoing support
Choose a one-off visit or discuss a maintenance plan after the system has been assessed.
What the annual visit covers
Keep the whole system performing.
Good maintenance considers airflow, water quality, controls, hot water and the way the system is performing as a whole.
What happens during the service
The engineer needs access to both indoor and outdoor equipment and the visit usually takes around one to two hours. The service combines physical inspection and cleaning with system settings, performance and a conversation about how comfortable the home feels.
- Filters, coils, fans and accessible components
- Glycol or antifreeze levels where relevant
- Accessible electrical connections and system operation
- Efficiency, performance, settings and recommendations
If the engineer finds a fault
The pre-agreement service confirms whether the system is suitable for a maintenance plan. If an existing fault needs attention first, Warmaway explains the repair and associated cost before cover is offered. The service fee still applies because the inspection and maintenance visit has been completed.
Service records, warranty and ongoing care
Annual maintenance can help support manufacturer requirements, maintain a useful service history and reveal changes before they become a larger interruption. Warranty terms vary by manufacturer, so Warmaway can explain what the service records show without promising cover the manufacturer has not provided.
Service and ongoing care
Start with one thorough service, then compare cover.
Every plan starts after the £198 service and suitability check. Choose annual servicing only, add callouts and labour, or include eligible parts.
One-off service
£198including VAT
- Indoor and outdoor equipment inspected
- Filters, coils and accessible components cleaned
- Operation, efficiency and settings reviewed
Bronze
Annual specialist care
£16.50/month
- Annual heat-pump service
- Planned service reminder
- Condition report and recommendations
- Repair callouts
- Labour outside the service
- Replacement parts
Silver
Service and repair labour
£54/month
- Annual heat-pump service
- Unlimited eligible repair callouts
- Labour for covered repairs
- Ideal where manufacturer parts warranty remains
- Replacement parts
Gold
Service, labour and parts
£97/month
- Annual heat-pump service
- Unlimited eligible repair callouts
- Labour for covered repairs
- Eligible repair and replacement parts
- Plan exclusions and consumable items still apply
Additional heat pumps and one-off charges
For customers without a heat pump maintenance plan, a heat pump callout costs £165 including VAT and a heat pump service costs £198 including VAT. For multiple heat pumps at the same property, each additional heat pump costs £10 per month on Bronze or Silver, or £17 per month on Gold. Terms and conditions apply.
Read heat pump terms and conditions
Experience before heat pumps became mainstream
Two decades of heat-pump experience
Warmaway understands the difference between servicing a heat pump and simply looking at one. That experience helps the team connect any concern to the emitters, cylinder, controls and real comfort inside the property.
Air and ground source systems
MCS-certified renewable expertise
Installation and aftercare from one team
Your service visit
From booking to a clear account of your heat pump.
The outdoor unit is only one part of the service.
Tell us about the system
Share the make, model, age and any performance concerns.
Book the service
We arrange access to both indoor and outdoor equipment.
Inspect and optimise
The engineer services the system and discusses comfort settings.
Choose ongoing care
If eligible, compare the three plan options.
Questions, answered simply
Everything you need to know before booking.
How often should a heat pump be serviced?
An annual service is generally recommended and may be important for the manufacturer warranty. Check the requirements for your particular system.
How long does a service take?
Warmaway advises that a typical heat-pump service takes around one to two hours, depending on the system and its condition.
Can Warmaway service a system it did not install?
Yes, subject to the initial service and suitability check for any ongoing maintenance plan.
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