A human response
Speak to our Yorkshire support team about what has changed.
When something goes wrong
A clearer route to repair.
Tell us what changed. We’ll arrange the right visit and explain the fault before repair work begins.
The cause, not a guess
Your engineer checks the boiler, controls and relevant heating components.
A clear decision
Understand the fault, required parts and likely cost before work begins.
Tell us what changed
Share the boiler make, error code and whether heating or hot water is affected.
Diagnose the system
We check the appliance and controls to find the likely cause.
Agree the repair
We explain the work, parts and any follow-up visit before you proceed.
How we find the fault
Diagnosis before repair.
We check the boiler, controls and heating system to find the cause, not just the symptom.
Tell us the symptoms
Share the boiler make, error code and what has stopped working.
Arrange the visit
Our team confirms the response and what the engineer needs to know.
Diagnose clearly
A qualified engineer investigates the cause and explains the finding.
Repair and test
We complete agreed work, test the system and explain what we have done.
Clear starting price
Know what happens from the first conversation.
The callout includes the first hour. We confirm parts and additional work separately.
Request a repair callback
£98 inc VAT
Current guide charge. Parts and additional work are confirmed separately.
Tell us what changed
Share what the boiler is doing and when the problem started.
We find the cause
The engineer checks the boiler, controls and wider system.
You approve the repair
We explain the finding, parts and cost before chargeable work begins.
Request a repair callback
£98 inc VAT
Current guide charge. Parts and additional work are confirmed separately.
Tell us what changed
Share what the boiler is doing and when the problem started.
We find the cause
The engineer checks the boiler, controls and wider system.
You approve the repair
We explain the finding, parts and cost before chargeable work begins.
Experienced when it matters
Fifty years of heating experience.
Warmaway is organised around the complete customer experience: the call, the appointment, the work in your home and the explanation afterwards. If replacement makes more sense than repair, the reasons should be clear.
Gas Safe registered
Gas Safe registration 665224.
Clear fault diagnosis
We check the boiler, controls and relevant heating components.
Repair advice
You get a clear next step before further work is agreed.
Clear starting point
Useful guide pricing
before you enquire.
Questions, answered simply
Everything you need to know before booking.
What should I have ready?
If possible, note the boiler make and model, any error code, when the fault began and whether you still have heating or hot water. A photograph of the display can also help the team understand the problem.
Will I know the cost?
The engineer will explain the diagnosis and any additional labour or parts needed before chargeable repair work is agreed.
Can you repair another installer’s boiler?
Yes. Warmaway can assess existing boilers and heating systems, subject to the appliance, condition and availability of suitable parts.
Can’t find what you’re looking for? View our FAQ support page.